Frequently Asked  Questions

Deposits are returned with an itemized accounting statement within 30 days of surrender or abandonment, mailed to your written forwarding address.

Deductions may occur for unpaid rent/utilities, unreturned keys, missing bulbs, property damage, unapproved wall holes, or required cleaning.

Security deposit refunds are issued via a single joint check made out to all named leaseholders, or distributed as management chooses, unless state law dictates otherwise.

The total security deposit (including the pet portion) is returned—minus any lawful deductions—within 30 days after you move out and provide a written forwarding address.

Paying your pet deposit does not limit your financial liability. You remain fully responsible for the actual cost of all repair, cleaning, defleaing, or deodorizing costs, even if those expenses exceed the total deposit paid. Residents are strictly liable for the full cost of replacing ruined items (carpets, blinds, doors) and for any personal injuries caused by their animal.

A one-time animal deposit is due upon move in. Assistance/service animals and certified search & rescue dogs are exempt from animal deposits and fees but must provide the proper documentation.

Pets must be taken outside for all bathroom functions. Indoor pee pads are only to be used temporarily. You must pick up waste immediately and keep pets on a leash outside.

Yes. Non-service pets are prohibited from laundry facilities, and other common sense areas.

You cannot get the pet deposit portion refunded back to you early if your animal leaves or dies during your lease term.

The total security deposit (including the pet portion) is returned—minus any lawful deductions—within 30 days after you move out and provide a written forwarding address.

No. Only animals explicitly listed and approved on your Animal Addendum are allowed on the property. Guest pets—including mammals, reptiles, birds, fish, or insects—are strictly prohibited. If there is an emergency situation where another animal is inside your unit or at the property, let Cassandra know right away to avoid any surprises to management.

You explicitly warrant that your pet has no history of aggressive, dangerous, or vicious behavior, has never injured a person or animal, and has never been named in a claim or lawsuit for property damage or injury.

Providing false information about a pet’s history or breed constitutes an immediate violation of your lease, which can lead to termination of occupancy and eviction.

Pets may never be tied to fixed objects outside (unless inside a private fenced yard). Animal food and water must be kept inside your unit at all times. Feeding stray animals around the property is not prohibited.

If management receives reasonable noise or disturbance complaints, or if an animal poses a safety threat, you will receive written notice and must permanently remove the animal from the premises.

The animal may be turned over to local authorities or a humane society. You are responsible for all reasonable care and kenneling charges, and animals not claimed within five days are considered abandoned or is subject to the Animal Control Regulations.

Management complies with fair housing laws by allowing reasonable accommodations. Written verification of a disability-related need may be requested, but no pet deposits, monthly pet rent, or pet fees are charged for authorized assistance or service animals.

Payments can be made electronically through our online portal, via personal check, cashier’s check, or money order. Cash payments are accepted in person at the Temple office.

Submit all written requests online through the RENTCAFE tenant portal or via email to office@farrplex.com.

Call (254) 771-1563 for after-hours emergency requests. For medical, fire, or police emergencies, always dial 911 first.

When temperatures drop below 32°F, set your heat to at least 65°F. Open cabinet/sink doors and leave faucets continuously dripping on both hot and cold.

By signing your lease, you consent to receive periodic updates via automated calls or texts. To opt out, submit a formal written request through the tenant portal or via email to office@farrplex.com.

No, management does not accept parcel deliveries on behalf of residents.

Any resident who permanently vacates or is under a court order to stay away forfeits their right to occupancy and key access.

Yes. You are liable for service charges if management makes trips to unlock your door due to missing keys, rekey unauthorized locks, or replace unreturned keys. However, if a tenant wants to pick up the master key at the office location and return it within a reasonable timeframe of picking up, that is free of charge. As long as the office master key is returned within a reasonable timeframe. (Within 3 hours)

Rental Application
Proof of income for the past 3 months
Meet and greet at the property for an inperson showing
Drivers licence

The fee is $30 per adult application (18+) to cover background checks and credit checks, non-refundable.

Yes, every occupant 18 years of age or older must submit an individual application and pass the background check.

Most applications are processed within 24–48 hours after all supporting documents (paystubs, IDs) are submitted.

See attached pet addendum.

Electric reimbursement is required for all our properties.
Water and garbage fee
Propane gas at applicable properties

A property is officially reserved once an approved applicant signs the lease and pays the security deposit within [24–48] hours of approval.

Yes for additional vehicals outside of the allowed storage. RV and trailer storage is available for additional monthly rent.

Parking options (assigned spaces, garage, driveway, or street parking) vary depending on the specific property. Details are clearly listed on each individual property page.

We make rent collection simple through our online resident portal, which accepts ACH bank transfers, debit cards, and major credit cards.

12 month minimum leases are at all our properties.

Occupancy limits depend on local housing guidelines and the bedroom count of the specific property. All adults over 18 must be named on the lease.